Refund policy

1. Return Policy

You have 30 calendar days from the date you receive your item to request a return.

Return Eligibility:

  • Items must be unused, unworn, unwashed, with all original tags and packaging intact.

  • Proof of purchase (receipt or order confirmation) is required.

How to Start a Return:

  • Contact us at Info@gasinstallations.co.za within 30 days of delivery to request a return authorization.

  • Do not send any returns without prior approval; unauthorized returns will be refused.

  • Once approved, we will provide a prepaid return shipping label and detailed instructions.

  • Returns must be sent to:
    41 Tessa Street, Northwold, Johannesburg, South Africa

2. Non-Returnable Items

Certain items cannot be returned or refunded for safety and hygiene reasons, including:

  • Perishable goods (food, plants, flowers)

  • Customized or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Gas installations, gas cages, LP gas bottles, and labour services

  • Sale items and gift cards

3. Damaged or Incorrect Items

Please inspect your order promptly upon receipt.
If your item arrives damaged, defective, or incorrect, contact us within 7 days at Info@gasinstallations.co.za with photos and order details so we can resolve the issue swiftly.

4. Refunds

  • After we receive and inspect your returned item, we will notify you of your refund status.

  • Approved refunds will be processed back to your original payment method within 10 business days.

  • Processing time with your bank or payment provider may cause delays in the refund appearing in your account.

  • If you have not received your refund within 15 business days of approval, please contact us.

5. Partial Refunds

Partial refunds may apply if:

  • Returned items show signs of use or damage not caused by us

  • Items are missing parts or not in original condition

  • Returns are made after 7 days of delivery

  • Sale items are non-refundable but may be exchanged if defective

6. Exchanges

  • To exchange an item, return the original for a refund and place a new order.

  • For defective or damaged products, contact us at Info@gasinstallations.co.za or 079 586 9947 to arrange an exchange.

  • We may arrange courier collection or instruct you to deliver the item to our warehouse.

7. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

  • Shipping costs are non-refundable.

  • A 10% handling fee may apply for refunds on international orders outside South Africa.

8. European Union Customers

Customers within the EU have a 14-day cooling-off period from receipt of goods to cancel or return their order for any reason, provided the items are in original condition and packaging.

Contact Us

For all return, refund, or exchange inquiries, please reach out:
Email: Info@gasinstallations.co.za
Phone: 079 586 9947

Return Address:
41 Tessa Street
Northwold, Johannesburg
South Africa

Why Choose Gas Installations Johannesburg - The LpGas Man?

  • Certified and trusted installers

  • Quality products and transparent policies

  • Responsive customer support

  • Reliable and professional service